Industry analyst Stephen Mann (ITSM.Tools) provides a practical guide with 4 quick steps to choose your next fit-for-purpose ITSM tool. It reveals the commonly-adopted ITIL processes and “high-value” capabilities that your next ITSM tool can deliver against the requirements of both IT operations and business-level outcomes for the 2020s.
Follow the steps to select your next ITSM tool:
Develop internal understanding
Understand the ITSM tool market
"Table stakes" and "high-value" ITSM tool capabilities
