End User Knowledge Base

End User Knowledge Base

Empower end users to solve their own issues

What it does:

assyst provides powerful search functionality and a structured knowledge base to provide end users with self-service "how to" content

Key features:

  • Powerful search features
  • Embed rich text, images, video and documents
  • Includes a FAQs area for top self-service fixes
  • Accessible through web and mobile
  • Integrated with knowledge management processes
  • User rating mechanism quantifies quality and drives better knowledge management

How it works:

  • End users can search articles, or browse by category to get to what they need quickly
  • Related items are highlighted
  • When they find what they need, they can rate the information using a simple 5-star feedback mechanism, as well as add their own comments
  • The Knowledge Management function can report on the effectiveness of knowledge articles and focus improvement on areas which will deliver the most business value

Benefits to you:

  • Deflect calls from the service desk
  • Empower end users to solve their own issues, faster
  • Reduce service desk costs
  • Re-focus first-line staff on new and unique issues
  • Improve business productivity

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