assyst provides powerful search functionality and a structured knowledge base to provide end users with self-service "how to" content
Key features:
Powerful search features
Embed rich text, images, video and documents
Includes a FAQs area for top self-service fixes
Accessible through web and mobile
Integrated with knowledge management processes
User rating mechanism quantifies quality and drives better knowledge management
How it works:
End users can search articles, or browse by category to get to what they need quickly
Related items are highlighted
When they find what they need, they can rate the information using a simple 5-star feedback mechanism, as well as add their own comments
The Knowledge Management function can report on the effectiveness of knowledge articles and focus improvement on areas which will deliver the most business value
Benefits to you:
Deflect calls from the service desk
Empower end users to solve their own issues, faster
Reduce service desk costs
Re-focus first-line staff on new and unique issues
Improve business productivity
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Helping you on your journey to digital transformation
Integrating & Automating; Processes & Tools
SDI’s Industry Analyst Scarlett Bayes discusses the key processes for IT support functions, discusses how these processes complement each other and can be integrated, and explores automating those processes to achieve maximum efficiency.
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