Microsoft LUIS Learning Understanding Intelligent Service

Microsoft LUIS Learning Understanding Intelligent Service

Key features:

  • Multimedia fed Machine learning
  • Azure BOT service
  • QnA Maker – quick start BOT automation using FAQs that already exist
  • Azure Search – search across the cloud in text speech and vision
  • Decipher intent from queries
  • Harness Language Understanding

How it works:

  • Queries are understood and converted to intents using machine learning
  • Dynamically update the Risk Assessment Calculations & Dashboards
  • FAQs and knowledge base searchable with cognitive search
  • Tight integration with Nancy to deliver sophisticated BOT experiences
  • Empowers the service desk by augmenting the infozone
  • Higher self service resolutions matching intent and solutions

Benefits to you:

  • Increased efficacy of self service
  • Advanced matching of incidents and problems to potential solutions
  • Improved service experience for all stakeholders

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