assyst Blog

Service Catalogue – The Reality Beyond the Hype

This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host

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Service Catalog is Key to Better IT

John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that implementing a Service Catalog alters the business’s perception of IT, establishing …

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Is IT in the “Always Behind Business?”

Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to do more with less. These CIOs feel they just can’t keep up with the rapid frequency of cha …

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The 5 Upgrade Headaches – Headache #5: Application Complexity

This is the first in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution.

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Service Catalog Implementation Challenges and How to Avoid Them

In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one.  In this post, I will outline some of the common challenges associated with implementing a Service Catalog and outline 5 tips for overcoming them for an effi …

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The 5 Upgrade Headaches – Headache #4: Migration Customizations and Integrations

This is the third in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution.

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The 5 Upgrade Headaches - Headache #3: Withdrawn Support and Solution Sun-Setting

This is the third in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution.  Now that we’ve talked about Application Complexity and Migrating Customizations and Integrations, let’s take a l …

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It’s Not Time to Go Fishing - Forget About Framework Computing

We’ve all heard the adage “Nobody Ever Got Fired for Buying IBM.”  Now this may have been true a decade or two ago, but not any longer.  IT managers are tired of the mega-vendor mentality that requires a lot of time and money to integrate, customize, hire a consultant, take a year to …

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What Is a Service Catalog? – A Quick Reference Guide

IT departments are facing pressures to align their IT services with business needs, develop standardized processes and improve the IT customer experience and IT customer satisfaction, all while keeping costs low.  Arguably one of the best ways to achieve this is through a Service Cata …

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RBS: Avoidable IT Issues and the Ripple Effect

We’ve all heard by now the issues Royal Bank of Scotland (RBS) is experiencing due to the malfunction of one of its payment programs during an upgrade and its effects on more than 17 million business and personal accounts. The good news is, the glitch has been fixed and RBS is making …

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Video: Social Software and IT Service Management, An Expert’s Opinion

In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers pressing questions relating to ITSM, …

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George Spalding of PINK Elephant – Best Practices for Social IT Management

A few weeks ago we had the pleasure of sponsoring a webinar presented by George Spalding, Executive Vice President of PINK Elephant.  The session “The Phenomenon of Social Media—How will it Impact your IT Organization ” highlighted the many aspects of social media, including its expon …

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Buyer Beware - Know the Difference Between Customization and Configuration

There are times in life when you want to have things customized to your specific requirements. For example, a custom-made suit often has a better fit, is more comfortable and looks better than one bought off the rack. But, in the world of IT Service Management (ITSM) heavily customize …

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assyst10 Brings Social IT Management to the Enterprise!

As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that aligns IT services to business outcomes.  That is why Axios Systems recently announced the general availabi …

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Service Management – In It for the Long-haul

Often enterprises make major IT purchases with the hope that the new purchase will be the “magic bullet” to fix all of their IT woes.  Unfortunately, the reality is not so simple, especially when dealing with IT service management.  Major enterprise IT purchases should be thought of a …

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Be Your Own ITSM Success Story

For nearly 25 years Axios has been solely focused on IT Service Management (ITSM). This not only makes us true experts in the industry, but it has given us the opportunity to work with many different types of companies…facing many different IT service challenges. Unfortunately, despit …

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