assyst Blog

The 5 upgrade headaches (5 of 5): Version incompatibility and multi-stage upgrades

Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades.   Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and innovation to organizations. During peak business periods, businesses and IT organizations …

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The 5 upgrade headaches (4 of 5): Too little, too late

Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them.   In an increasingly turbulent business environment, change is the only constant. Changes in market demands force organizations to launch new business services, communica …

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The 5 upgrade headaches (3 of 5): Withdrawn support and solution sun-setting

Continuing the theme of upgrade headaches this week we look at the impact of vendors withdrawing application support and sun-setting their solutions.   In recent years, the economic situation and the consolidation of the ITSM software market has driven a number of vendors to withdraw …

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The 5 upgrade headaches (2 of 5): Migrating customizations and integrations

Continuing the theme of upgrade headaches this week we look at the impact of customization and integrations.   Every organization is different and it is common for organizations to have unique requirements for their Service Desk and ITSM applications.   The business needs the technolo …

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The 5 upgrade headaches (1 of 5): Application complexity

For the next 5 weeks we’ll be looking at the 5 key issues that cause application upgrade headaches and some strategies for how you can avoid the pain. This week, we look at application complexity.   Many IT Service Desk and IT Service Management (ITSM) solutions offered by the framewo …

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Whitepaper: The 5 ITSM solution upgrade headaches…and how to avoid them

Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology you need to support the business, but often the complexity of the upgr …

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Top 7 ITSM trends for 2014 and beyond: Knowledge Management

Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is Knowledge Management.

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Top 7 ITSM trends for 2014 and beyond: Big Data and Analytics

Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is Big Data and Analytics.

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Top 7 ITSM trends for 2014 and beyond: Shadow IT and IT as a service broker

Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is Shadow IT and IT as a service broker.

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Top 7 ITSM trends for 2014 and beyond: BYOD becomes BYOT

Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT.

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Top 7 ITSM trends for 2014 and beyond: Omnichannel IT Support

Trend number three in our series of blog posts on the top seven ITSM trends for 2014 is Omnichannel IT Support.

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Top 7 ITSM trends for 2014 and beyond: End User Experience

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX).

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Top 7 ITSM trends for 2014 and beyond: Business-IT Fusion

For the next seven weeks, we’ll be looking at the top 7 trends impacting ITSM in 2014 (and beyond).

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Creating a Service Catalog Forces IT to Grow Up

Today we have a guest post from George Spalding, VP at Pink Elephant,   We’ve all been there.  Someone asks, “So what does IT do?” Our answer is, “Nearly everything!”   The truth is that a frightening number of IT organizations should answer, “well, we take it one day at a time and re …

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How is IT going to deal with an unpredictable future?

A few days ago I came across an article called “Your ITSM program on the second half of the chess board: Are you ready?” written by Harvey Koeppel, Vice Chairman of the World BPO/ITO Forum. It’s something of a cryptic title, but the point of the article is simple: technology is gettin …

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Breaking the ITSM fire-fighting loop

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all been there – making an effort to set aside some time. But when the time comes there’s always a higher priority to attend to. F …

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Are we ready to admit we’re all consumers?

Thanks to our very own Jonathan Boyd, Solutions Consultant, for writing this thought provoking article. To discuss how Service Management can become a multichannel service delivery methodology, get in touch with Jonathan at jonathan.boyd@axiossystems.com or on LinkedIn!  Service Manag …

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Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy?

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant.    Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short answer is…Yes.  The longer answer is…Probably…It Depends…and…it has to be better than we’ve got now …

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Replacing your current ITSM solution? Part 1 – Drivers for replacements

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM solution. Coincidence? Or is the wrong ITSM solution half the problem? Running IT services in a big company is a very complex task, …

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How Social IT Management & Multichannel ITSM Improves IT Customer Satisfaction

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call “Social IT Management.” What we refer to as Social IT Management is widely known in the c …

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The ROI of IT Service Management

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. 

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Replacing an ITSM Solution

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one.

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Drivers for ITSM Solution Replacement

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our forthcoming webinars on the topic. See the bottom of this post for a link to register. I have …

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Social IT Management: Another Reinvention of IT

IT is evolving once again.  We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets.  IT people are used to facing change - and yet, there has been a recent change that has not been fully embraced - the push tow …

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