Fixing your CMDB to reconnect IT with the business
by Patrice Burnside on 31-Oct-2017 14:58:00
However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion or new technologies.
IT budgets: why we can't ignore the challenging truths
by Patrice Burnside on 30-Oct-2017 14:59:00
After surveying more than 260 large enterprises about their IT budgets, a key set of challenging truths have emerged:
Trust: the not-so-secret ingredient for developing better service management
by Patrice Burnside on 29-Oct-2017 15:02:00
There are lots of things you can control about
Choosing the right words for service management
by Patrice Burnside on 28-Oct-2017 15:10:00
Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'...
Service-management relationships: are you taking them for granted?
by Patrice Burnside on 27-Oct-2017 15:12:00
If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the human side of service management.
We love to be champions, but more than that we love to help in enterprise service management
by Patrice Burnside on 26-Oct-2017 15:18:00
Have you heard the good news? Axios Systems have been named a 'ch ampion' in enterprise service desk software.
Want to get more from your team? Try digging for gold — gamification gold
by Dr Nigel Martin on 25-Oct-2017 15:23:00
Proud to be a leading exporter of digital technologies
by Patrice Burnside on 24-Oct-2017 15:25:00
Scotland might be known worldwide for our haggis and tartan, but there’s another tremendous export that Axios are proud to be pioneers in: digital technologies. Holyrood.com — Scotland’s award-winning current affairs magazine — have identified Axios as a homegrown leader in the expor …
Making IT Collaboration Work
by Dr Nigel Martin on 22-Oct-2017 15:28:00
IT needs to harness social technology with a clear purpose. Enterprise
Building a business case for IT investment
by Dr Nigel Martin on 21-Oct-2017 15:30:00
Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable IT project failures. These failures stick …
Improving ITSM by leveraging user feedback
by Dr Nigel Martin on 20-Oct-2017 15:32:00
2015 has become a defining moment for CIOs. Research such as Deloitte’s recent CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology an …
ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation
by Dr Nigel Martin on 19-Oct-2017 15:34:00
It’s a fact that the quality of the Service Catalog can greatly affect the business’s
5 bad habits that kill IT innovation and how to avoid them
by Dr Nigel Martin on 18-Oct-2017 15:35:00
We often think of innovation as something that causes disruptive, big-bang changes in the way pe ople wo rk, or dis tinctly new products (or services) offered to customers - but this is only half of the story. Innovations can be categorized as either disruptive or continuous. Contin …
Key questions you need to ask to improve IT service delivery
by Dr Nigel Martin on 17-Oct-2017 15:41:00
IT leaders are under pressure to improve services and IT performance. IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT performance. Every CIO should have a clea …
Integrating ITSM & ITAM
by Dr Nigel Martin on 16-Oct-2017 15:42:00
IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management focuses on costs, risks, compliance and sec …
Systems Thinking for ITSM
by Martin Stewart on 15-Oct-2017 17:04:00
Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of business. It started in the 1950s, when William Edwards Deming used a systematic approach to improving manufacturing in …
How to implement Enterprise Service Management (ESM)
by Markos Symeonides on 15-Oct-2017 15:44:00
Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity - so IT needs to be able to handle a variety of business contexts.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #5: The Enterprise Internet of Things
by Dr Nigel Martin on 14-Oct-2017 15:55:00
In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #4: Enterprise Service Management
by Dr Nigel Martin on 13-Oct-2017 15:59:00
Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #3: Improving the end user experience
by Dr Nigel Martin on 12-Oct-2017 16:02:00
This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #2: Business-IT convergence
by Dr Nigel Martin on 11-Oct-2017 16:07:00
Continuing the theme of the 5 big strategic ITSM challenges for 2015 , this week, we take a look at business-IT converg ence.
The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #1: How can central IT stay relevant to the business?
by Dr Nigel Martin on 10-Oct-2017 16:08:00
Over the coming weeks we’ll be looking at the 5 big strategic ITSM challenges for 2015. This week, we ask ‘How can central IT stay relevant to the business?’
Enterprise Service Management - Making it work: The Adoption Journey
by Dr Nigel Martin on 08-Oct-2017 16:15:00
We have been at the forefront of Enterprise Service Management since its evolution out of the traditional IT Service Management sphere. With organizations operating multiple legacy systems in the majority of functional areas, the big bang approach for ESM is in the minority. From our …
Enterprise Service Management - The C-Level Perspective
by Dr Nigel Martin on 07-Oct-2017 16:16:00
This week we take a look at Enterprise Service Management (ESM) from the C-Level perspective. In the last few years, the desire to leverage service management principles and practices has spread outwards from IT to encompass other service domains in the business. When buying IT Servi …
ITSM Best Practice - Driving Efficiencies
by Dr Nigel Martin on 06-Oct-2017 16:18:00
Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If you missed our first infographic on driving customer statisfaction you can see i …
ITSM Best Practice - Driving Customer Satisfaction
by Dr Nigel Martin on 05-Oct-2017 16:20:00
Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers.
Enterprise Service Management - The Service Domain Perspective
by Dr Nigel Martin on 04-Oct-2017 16:40:00
This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective. A service domain is any business department or team that provides internal services to other departments, teams, or individuals within the same busines …
Enterprise Service Management - The End User Perspective
by Dr Nigel Martin on 03-Oct-2017 16:41:00
This week we continue the theme of Enterprise Service Management, focusing on the end user perspective. To understand one of the main benefits of Enterprise Service Management it is important to understand one key concept: the end user community of IT is also the end user community f …
Enterprise Service Management - The opportunity for IT
by Martin Stewart on 02-Oct-2017 16:42:00
To continue with the theme of Enterprise Service Managemen t (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management excellence within the business. IT is the most complex service domain, responsible for tens (or hundreds) …
What is Enterprise Service Management (ESM)?
by Martin Stewart on 01-Oct-2017 16:45:00
Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally . It is an operational architecture, a model, where each service provider within the organization--whether IT or HR, or Facilities, or any other depart …
