assyst Blog

Fixing your CMDB to reconnect IT with the business

However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion or new technologies. 

Read Story

IT budgets: why we can't ignore the challenging truths

After surveying more than 260 large enterprises about their IT budgets, a key set of challenging truths have emerged: 

Read Story

Trust: the not-so-secret ingredient for developing better service management

There are lots of things you can control  about               

Read Story

Choosing the right words for service management

Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'...

Read Story

Service-management relationships: are you taking them for granted?

If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the   human side of service management.

Read Story

We love to be champions, but more than that we love to help in enterprise service management

Have you heard the good news? Axios Systems have been named a 'ch ampion' in  enterprise service desk software.

Read Story

Want to get more from your team? Try digging for gold — gamification gold

 

Read Story

Proud to be a leading exporter of digital technologies

Scotland might be known worldwide for our haggis and tartan, but there’s another tremendous export that Axios are proud to be pioneers in: digital technologies.  Holyrood.com — Scotland’s award-winning current affairs magazine — have identified Axios as a homegrown leader in the expor …

Read Story

Social Knowledge Management

Capture versus Creation

Read Story

Making IT Collaboration Work

IT needs to harness social technology with a clear purpose. Enterprise 

Read Story

Building a business case for IT investment

Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable IT project failures. These failures stick …

Read Story

Improving ITSM by leveraging user feedback

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology an …

Read Story

ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation

It’s a fact that the quality of the Service Catalog can greatly affect the business’s 

Read Story

5 bad habits that kill IT innovation and how to avoid them

We often think of innovation as something that causes disruptive, big-bang changes in the way pe ople wo rk,  or dis tinctly new  products (or services) offered to customers - but this is only half of the story. Innovations can be categorized as either disruptive or continuous. Contin …

Read Story

Key questions you need to ask to improve IT service delivery

IT leaders are under pressure to improve services and IT performance.  IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT performance. Every CIO should have a clea …

Read Story

Integrating ITSM & ITAM

IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management focuses on costs, risks, compliance and sec …

Read Story

Systems Thinking for ITSM

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of business. It started in the 1950s, when William Edwards Deming used a systematic approach to improving manufacturing in …

Read Story

How to implement Enterprise Service Management (ESM)

19W03_blog_social-share

Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity - so IT needs to be able to handle a variety of business contexts.

Read Story

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #5: The Enterprise Internet of Things

In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.

Read Story

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #4: Enterprise Service Management

Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015.

Read Story

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #3: Improving the end user experience

This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.

Read Story

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #2: Business-IT convergence

Continuing the theme of the 5 big strategic ITSM challenges for 2015 , this week, we take a look at business-IT  converg ence.

Read Story

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #1: How can central IT stay relevant to the business?

Over the coming weeks we’ll be looking at the 5 big strategic ITSM challenges for 2015. This week, we ask ‘How can central IT stay relevant to the business?’

Read Story

The 5 Big Strategic ITSM Challenges for 2015

Read Story

Enterprise Service Management - Making it work: The Adoption Journey

We have been at the forefront of Enterprise Service Management since its evolution out of the traditional IT Service Management sphere.  With organizations operating multiple legacy systems in the majority of functional areas, the big bang approach for ESM is in the minority. From our …

Read Story

Enterprise Service Management - The C-Level Perspective

This week we take a look at Enterprise Service Management (ESM) from the C-Level perspective.  In the last few years, the desire to leverage service management principles and practices has spread outwards from IT to encompass other service domains in the business. When buying IT Servi …

Read Story

ITSM Best Practice - Driving Efficiencies

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If you missed our first infographic on driving customer statisfaction you can see i …

Read Story

ITSM Best Practice - Driving Customer Satisfaction

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers.

Read Story

Enterprise Service Management - The Service Domain Perspective

This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective.  A service domain is any business department or team that provides internal services to other departments, teams, or individuals within the same busines …

Read Story

Enterprise Service Management - The End User Perspective

This week we continue the theme of Enterprise Service Management, focusing on the end user perspective.  To understand one of the main benefits of Enterprise Service Management it is important to understand one key concept: the end user community of IT is also the end user community f …

Read Story

Enterprise Service Management - The opportunity for IT

To continue with the theme of Enterprise Service Managemen t (ESM), this week we look at the opportunities it presents to IT.  The IT department is a center for service management excellence within the business. IT is the most complex service domain, responsible for tens (or hundreds) …

Read Story

What is Enterprise Service Management (ESM)?

  Enterprise Service Management is about applying a service-oriented business model to the way your organization works   internally .   It is an operational architecture, a model, where each service provider within the organization--whether IT or HR, or Facilities, or any other depart …

Read Story

Subscribe by email