assyst Blog

SaaS ITSM Software – Value without the overheads

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With IT shops under increasing pressure to align with and ultimately integrate into the business, IT needs practical technology to support their ITSM journey. After all, service management can’t exist in large organizations without some level of automation to manage the complexity. 

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Improving IT Maturity: "Business Partner" and Beyond

In our previous blog post, Improving IT Maturity – Moving from “Service-aligned to Business Partner”, we looked at level-4 (Service-aligned) organizations and how they can take a step up the IT maturity ladder to level 5 (Business Partner). In this post, we look at the typical attribu …

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