by Stephen Brunsdon on 20-Feb-2018 17:12:34
With IT shops under increasing pressure to align with and ultimately integrate into the business, IT needs practical technology to support their ITSM journey. After all, service management can’t exist in large organizations without some level of automation to manage the complexity.
by Martin Stewart on 05-Feb-2018 12:17:45
In our previous blog post, Improving IT Maturity – Moving from “Service-aligned to Business Partner”, we looked at level-4 (Service-aligned) organizations and how they can take a step up the IT maturity ladder to level 5 (Business Partner). In this post, we look at the typical attribu …