by Stephen Brunsdon on 24-Jul-2018 14:00:00
Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap.
by Stephen Brunsdon on 17-Jul-2018 09:58:17
Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts.