assyst Blog

Are You Having the Right Conversations About Your ITSM Tool?

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As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck in a "merry-go-round", changing their tool every few years because each one doesn’t deliver on its promises.

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ITSM Tools Have Changed But Have You?

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Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies that are being managed (using the tools and ITSM best practices), through the capabilities (and su …

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ITSM tool consolidation: plan your approach

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ITSM tool consolidation: asking the right questions

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To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset. People in the organization will think they know what is going on, but assumptions can be dangerous. In a large organization, the ITSM ecosystem is to …

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