by Stephen Mann on 30-Oct-2018 16:07:45
As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck in a "merry-go-round", changing their tool every few years because each one doesn’t deliver on its promises.
by Stephen Mann on 26-Oct-2018 16:00:00
Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies that are being managed (using the tools and ITSM best practices), through the capabilities (and su …
by Stephen Brunsdon on 16-Oct-2018 11:00:00
To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset. People in the organization will think they know what is going on, but assumptions can be dangerous. In a large organization, the ITSM ecosystem is to …