assyst Blog

What to look out for from Axios Systems at SITS 19

1-2 May 2019

The biggest event for Service Desk and IT Support professionals, SITS19, is almost upon us and we at Axios Systems are absolutely delighted to be opening the show once again courtesy of our Breakfast Briefing in collaboration with Stephen Mann of ITSM.Tools.

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Enterprise Service Management for HR – A Practical Use Case

Business people shaking hands during job recruitment meeting in office

The transformational benefits of Enterprise Service Management (ESM) extend well beyond IT itself, delivering tangible improvements in the way departments such as Facilities, Finance and Human Resources (HR) operate day-to-day.

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Strategic vs Tactical Enterprise Service Management Explained


Enterprise Service Management (ESM) – “the use of IT service management (ITSM) principles and capabilities in other business areas to improve performance, service, and outcomes” – continues to grow in popularity. If we consider this in the context of how the adoption of ITSM best prac …

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