assyst Blog

What is ESM? Prevent fragmented corporate service ecosystems from hurting your organization

ESM - Enterprise Service Management

Most organizations have an IT service desk, because in business today nothing happens without technology. Other corporate service providers (like HR, Facilities Management, and Finance) may have a hotline or shared email box as a single point of contact (SPOC) for employees who need h …

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Unify ITSM and ITOM for Better IT Services and Agility

Unified ITSM and ITOM

IT service management (ITSM) and IT operations management (ITOM) are two essential parts of the IT value chain. IT infrastructure and operations (I&O), looked after by IT operations, is the technical platform for the services (and experiences) that deliver value to customers and e …

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