assyst Blog

How AI is redefining the service desk...and the rest of IT

AI is redefining the service desk agent role. Virtual agent chatbots can interact directly with employees to handle low level tasks like password resets, issues which have clear algorithmic fixes, and digital service requests. They can do so more quickly, more consistently, and more s …

Read Story

Why Covid-19 is a “perfect storm” for the service desk

With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in demand—with new apps and new devices making life difficult for service desk agents.

Read Story

The 7 Guiding Principles of ITIL 4: Optimize and automate

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. Focus on value Start wh …

Read Story

The 7 Guiding Principles of ITIL 4: Keep it simple and practical

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. Focus on value Start wh …

Read Story

The 7 Guiding Principles of ITIL 4: Think and work holistically

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. Focus on value Start wh …

Read Story

The 7 Guiding Principles of ITIL 4: Collaborate and promote visibility

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. Focus on value Start wh …

Read Story

The 7 Guiding Principles of ITIL 4: Progress iteratively with feedback

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. Focus on value Start wh …

Read Story

The 7 Guiding Principles of ITIL 4: Start where you are

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. Focus on value Start wh …

Read Story

Subscribe by email