ITIL 4 Guide: From Zero to Hero in 60 Minutes
by Markos Symeonides on 28-May-2021 13:45:00
Struggling to keep up with the latest ITSM best practices? Get up to speed with this 60 minute ITIL 4 primer. Part of our Making ITIL 4 Simple series. 🕙 1m
Gartner: 6 Smart Steps for ITSM Tool Selection Success
by Markos Symeonides on 10-May-2021 15:00:00
If you're thinking about buying a new ITSM solution, read Gartner's insights on the steps to take and aspects to consider. Why? Because IT organizations are predicted to overspend on ITSM tech by $750m in 2023, up from $600m in 2019. Find out how you can avoid overspend and get what …
3 Ways To Accelerate Incident Management
by Markos Symeonides on 04-May-2021 15:00:00
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in some form or another. But the shape and maturity of incident management practices varies greatly from one firm to another. In most organizations there …
