assyst Blog

Want to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective

There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s a link that shows no signs of breaking. As Bain & Company points out, when Glassdoor published its 2022 list of the best places to work, it was striking how many of t …

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Building Trust With Every Moment of Service

Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just out of sight? As the saying goes, “Trust takes years to build, seconds to break, and forever to repair”. Trust builds over time, so the trick is to find and eli …

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