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What is ITOM (IT operations management)? | ITOM explained | ITOM vs ITSM vs ITAM

What is ITOM (IT operations management)? | ITOM explained | ITOM vs ITSM vs ITAM

What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and maintaining an organization’s IT infrastructure and is one of the main functions of Service Operation in the ITIL framework. Its related tasks revolve …

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What is IT change management? | The importance of the IT change management process

What is IT change management? | The importance of the IT change management process

What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any transitions or transformations you make in your organization’s IT environments, ensuring they’re carried out successfully and incidents or risks involved a …

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What is problem management? | Problem management explained and best practices

What is problem management? | Problem management explained and best practices

What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents occurring in an IT service. By honing into the root cause, problem management aims to minimize the incidents that happen in the first place.

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ITSM HACK #4: 7 deadly sins of IT Governance

ITSM HACK #4: 7 deadly sins of IT Governance

Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This is where a proper IT governance (ITG) structure comes into play. Effective execution of an IT governance strategy not only ensures compliance an …

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