Dr Nigel Martin

Posts by Dr Nigel Martin

Want to get more from your team? Try digging for gold — gamification gold

 

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Social Knowledge Management

Capture versus Creation

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Making IT Collaboration Work

IT needs to harness social technology with a clear purpose. Enterprise 

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Building a business case for IT investment

Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable IT project failures. These failures stick …

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Improving ITSM by leveraging user feedback

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology an …

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ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation

It’s a fact that the quality of the Service Catalog can greatly affect the business’s 

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5 bad habits that kill IT innovation and how to avoid them

We often think of innovation as something that causes disruptive, big-bang changes in the way pe ople wo rk,  or dis tinctly new  products (or services) offered to customers - but this is only half of the story. Innovations can be categorized as either disruptive or continuous. Contin …

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Key questions you need to ask to improve IT service delivery

IT leaders are under pressure to improve services and IT performance.  IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT performance. Every CIO should have a clea …

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Integrating ITSM & ITAM

IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management focuses on costs, risks, compliance and sec …

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The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #5: The Enterprise Internet of Things

In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.

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