Martin Stewart

Posts by Martin Stewart

The 4 Dimensions of ITIL 4: Organizations & People

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Unified IT management is the answer to a fragmented IT environment

IT environments are complex and fragmented There is no doubt that organizations today struggle with the complexity of their IT environments. Under pressure to provide more (and better) IT services to their customers, the footprint of services, devices and applications is rapidly expan …

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Microsoft Future Decoded 2019: AI and People dominate the agenda


AI was definitely the main theme at this year’s Microsoft Future Decoded event in London’s Docklands, with plenty of discussion around how organizations should approach the application of AI—but also a clear message that the AI explosion brings ethical challenges. The key message here …

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What are the Four Dimensions of ITIL 4?


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What is ESM? Are corporate services the biggest blind spot in your organization?

Businessman in blue suit working with digital vurtual screen

Everything that happens in your business is managed, right? The way you handle customers so that they have a great experience and come back again.

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What is ESM? Prevent fragmented corporate service ecosystems from hurting your organization

ESM - Enterprise Service Management

Most organizations have an IT service desk, because in business today nothing happens without technology. Other corporate service providers (like HR, Facilities Management, and Finance) may have a hotline or shared email box as a single point of contact (SPOC) for employees who need h …

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Unify ITSM and ITOM for Better IT Services and Agility

Unified ITSM and ITOM

IT service management (ITSM) and IT operations management (ITOM) are two essential parts of the IT value chain. IT infrastructure and operations (I&O), looked after by IT operations, is the technical platform for the services (and experiences) that deliver value to customers and e …

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What’s new in ITIL 4?


The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released in February 2019 at Pink Elephant’s Pink19 conference. But what has changed between ITIL 3/2011 and ITIL 4?

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What is Procurement Debt? The pain you avoid when you make a great tech purchasing decision


In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting results now, even if this carries flaws which must be ironed out later. Procurement debt is what happens when the s …

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Improving IT Maturity: "Business Partner" and Beyond

In our previous blog post, Improving IT Maturity – Moving from “Service-aligned to Business Partner”, we looked at level-4 (Service-aligned) organizations and how they can take a step up the IT maturity ladder to level 5 (Business Partner). In this post, we look at the typical attribu …

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