Martin Stewart

Posts by Martin Stewart

Improving IT Maturity: Moving from "Service-Aligned" to Business Partner"

In our previous blog post, Improving IT Maturity – Moving from “Proactive” to “Service-Aligned”, we looked at level-3 (Proactive) organizations and how they can take a step up the IT maturity ladder to level 4 (Service-aligned). In this post, we look at the typical attributes of an “l …

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Improving IT Maturity: Moving from "Proactive" to "Service-aligned"

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In this post, we look at the typical attributes of a “level 3” organization, and what IT Infrastructure and Operations (I&O) leaders can do to make the transition to the next level of IT maturity.

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Improving IT Maturity: Moving from "Committed" to "Proactive"

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In this post, we look at the typical attributes of a “level 2” organization, and what IT Infrastructure and Operations (I&O) leaders can do to transition to the next level of IT maturity (proactive).

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Improving IT Maturity: Moving from "Awareness to Committed"

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In this post, we look at the typical attributes of a “Level 1” organization (Awareness), and what IT Infrastructure and Operations (I&O) leaders can do to make the transition to the next level of IT maturity (Committed).

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Improving IT Maturity: Why IT Maturity Matters

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IT maturity matters because IT matters In the information age, business performance relies on IT excellence, which in turn relies on IT maturity. IT maturity comprises a set of capabilities—the IT organization’s ability to deliver outcomes.

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How to improve the IT customer experience

A legacy technology-oriented mindset still prevails in many IT departments.

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Systems Thinking for ITSM

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of business. It started in the 1950s, when William Edwards Deming used a systematic approach to improving manufacturing in …

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Enterprise Service Management - The opportunity for IT

To continue with the theme of Enterprise Service Managemen t (ESM), this week we look at the opportunities it presents to IT.  The IT department is a center for service management excellence within the business. IT is the most complex service domain, responsible for tens (or hundreds) …

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What is Enterprise Service Management (ESM)?

  Enterprise Service Management is about applying a service-oriented business model to the way your organization works   internally .   It is an operational architecture, a model, where each service provider within the organization--whether IT or HR, or Facilities, or any other depart …

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The 5 upgrade headaches (5 of 5): Version incompatibility and multi-stage upgrades

Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades.   Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and innovation to organizations. During peak business periods, businesses and IT organizations …

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