Martin Stewart

Posts by Martin Stewart

The 5 upgrade headaches (4 of 5): Too little, too late

Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them.   In an increasingly turbulent business environment, change is the only constant. Changes in market demands force organizations to launch new business services, communica …

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Whitepaper: The 5 ITSM solution upgrade headaches…and how to avoid them

Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology you need to support the business, but often the complexity of the upgr …

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Top 7 ITSM trends for 2014 and beyond: Knowledge Management

Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is Knowledge Management.

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Top 7 ITSM trends for 2014 and beyond: Big Data and Analytics

Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is Big Data and Analytics.

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Top 7 ITSM trends for 2014 and beyond: Shadow IT and IT as a service broker

Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is Shadow IT and IT as a service broker.

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Top 7 ITSM trends for 2014 and beyond: BYOD becomes BYOT

Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT.

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Top 7 ITSM trends for 2014 and beyond: Omnichannel IT Support

Trend number three in our series of blog posts on the top seven ITSM trends for 2014 is Omnichannel IT Support.

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Top 7 ITSM trends for 2014 and beyond: End User Experience

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX).

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Top 7 ITSM trends for 2014 and beyond: Business-IT Fusion

For the next seven weeks, we’ll be looking at the top 7 trends impacting ITSM in 2014 (and beyond).

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Creating a Service Catalog Forces IT to Grow Up

Today we have a guest post from George Spalding, VP at Pink Elephant,   We’ve all been there.  Someone asks, “So what does IT do?” Our answer is, “Nearly everything!”   The truth is that a frightening number of IT organizations should answer, “well, we take it one day at a time and re …

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