3 case studies for ITSM high-achievers
by Patrice Burnside on 13-Nov-2017 13:54:00
Looking for opportunities to increase your IT maturity? It's a long-term process, no doubt. But there are plenty of incremental steps you can take to progress your organizational goals.
ITSM advice from Sharon Taylor, Chief Architect of ITIL v3
by Patrice Burnside on 11-Nov-2017 14:01:00
In the age of IT consumerization, you're always under pressure to deliver rapid and stable business system development. But, with speed comes risk.
IT asset management: the business cost of not using ITAM
by Patrice Burnside on 10-Nov-2017 14:23:00
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow?
How to write an IT business case
by Patrice Burnside on 09-Nov-2017 14:26:00
Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?
9 areas for service management improvement
by Patrice Burnside on 08-Nov-2017 14:34:00
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]
How-to guide: building a shared-services model
by Patrice Burnside on 07-Nov-2017 14:37:00
Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services model, also known as a Consolidated Service Desk (CSD).
Download the service management beyond IT podcasts
by Patrice Burnside on 05-Nov-2017 14:40:00
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is sometimes referred to as Enterprise …
Reflecting on ITSM trends from 2006 - 2016
by Patrice Burnside on 04-Nov-2017 14:42:00
The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.
Warm up your 2016 ITSM strategy with research from Axios, Deloitte and others
by Patrice Burnside on 03-Nov-2017 14:44:00
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.
4 podcasts + PDFs to help improve your ITSM strategy
by Patrice Burnside on 02-Nov-2017 14:48:00
If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes. But we always do so with finite resou …
