Stephen Brunsdon

Posts by Stephen Brunsdon

Enterprise Service Management for HR – A Practical Use Case

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The transformational benefits of Enterprise Service Management (ESM) extend well beyond IT itself, delivering tangible improvements in the way departments such as Facilities, Finance and Human Resources (HR) operate day-to-day.

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Windows 10 migration, are you ready?

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The mass migration to Windows 10 is already well underway for a lot of organizations, but is yours ready to make the all-important switch?

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ITSM tool consolidation: plan your approach

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ITSM tool consolidation: asking the right questions

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To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset. People in the organization will think they know what is going on, but assumptions can be dangerous. In a large organization, the ITSM ecosystem is to …

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6 Steps for Consolidating Multiple ITSM Tools

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ITSM toolset consolidation: consolidating what?

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Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap.

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Why consolidate your ITSM toolset?

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Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts.

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Create and Maintain a Supported Software Catalog

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How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey.

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Support & Maintenance Review

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KPIs in SAM

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