Enterprise Service Management for HR – A Practical Use Case
by Stephen Brunsdon on 06-Apr-2019 17:00:00
The transformational benefits of Enterprise Service Management (ESM) extend well beyond IT itself, delivering tangible improvements in the way departments such as Facilities, Finance and Human Resources (HR) operate day-to-day.
Windows 10 migration, are you ready?
by Stephen Brunsdon on 18-Dec-2018 15:58:34
The mass migration to Windows 10 is already well underway for a lot of organizations, but is yours ready to make the all-important switch?
ITSM tool consolidation: asking the right questions
by Stephen Brunsdon on 16-Oct-2018 11:00:00
To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset. People in the organization will think they know what is going on, but assumptions can be dangerous. In a large organization, the ITSM ecosystem is to …
ITSM toolset consolidation: consolidating what?
by Stephen Brunsdon on 24-Jul-2018 14:00:00
Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap.
Why consolidate your ITSM toolset?
by Stephen Brunsdon on 17-Jul-2018 09:58:17
Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts.
Create and Maintain a Supported Software Catalog
by Stephen Brunsdon on 26-Apr-2018 11:38:49
How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey.
