assyst Blog

What is IT Asset Management? (ITAM)

IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. This starts from the planning, to procurement and maintenance, …

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8 Big IT Service Desk Challenges...and How to Use ITSM to Solve Them

Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them. We will focus on the opportunities that arise from overcoming each challenge and set out practical solutions that have been proven to work. By recognizing and …

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What is IT Incident Management? (Best Practice and Processes)

IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up and running as quickly as possible. This practice helps ensure that the impact of incidents on critical services is reduced, enabling operations to carry out as usu …

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Plan for a successful ITIL implementation

ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance that helps align an organization’s IT services and business needs together. 🕔 4m read

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The Best of SWL 2022 (SupportWorld Live)

May is turning out to be an eventful month and we’re thrilled to have completed another great show at SWL (SupportWorld Live). 🕔 4m read

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Re-Live SITS 2022 (The Service Desk and IT Support Show)

At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show. 🕔 4m read

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6 tips to improve your ITOM strategy

According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 🕔 5m read

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What is ITSM? | IT Service Management Explained | ITSM Vs ITIL

ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an organization’s key business goals and provide great value to customers. Some of the related tasks revolves around optimizing IT processes, maintaining servic …

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Taming the challenges of facility management

Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams are front and center in the post-pandemic world. Your expertise is essential to making the best use of office space in a world of remote and hybrid working. 🕔 5 …

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3 Ways Technology Can Help HR Rebuild the Employee Experience

The employee experience has never mattered more – and the pressure on HR teams to improve it has never been greater. Let’s explore the issues and – more importantly – look at how technology can be the solution. 🕔 5m read

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