Building Trust With Every Moment of Service
by Candice Arnold on 02-Mar-2022 09:44:11
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just out of sight? As the saying goes, “Trust takes years to build, seconds to break, and forever to repair”. Trust builds over time, so the trick is to find and eli …
6 automation trends you need to know for 2022
by Candice Arnold on 31-Jan-2022 11:02:39
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and onto technology. Understanding how to transfer different types of workloads from people to machines is the challenge, made more difficult by the s …
How IFS assyst customers are leveraging ESM to gain an unfair advantage
by Candice Arnold on 13-Jan-2022 09:48:14
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt more quickly than the competition to stay ahead. To do this, they’re aggressively using technology to build speed and agility into as many areas of business as they can—to get t …
Within 10 years, 70% of value created by organizations will be digitally enabled
by Candice Arnold on 04-Jan-2022 16:00:00
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he knew what he was talking about. It’s an immutable truth of business. But it has never been more important than today. 🕔 5m read
How ESM helps with Post Merger Integration (PMI)
by Candice Arnold on 28-Dec-2021 16:00:00
Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were 16,672 M&As in the US—up from 13,446 in the previous year. That’s a 24% increase. Mergers and acquisitions are complex and disruptive. The post-merger integration …
3 questions CIOs should be asking their I&O teams...but probably aren't
by Candice Arnold on 21-Dec-2021 16:00:00
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can be a powerful way to shift thinking and culture. 🕔 5m read
IFS assyst named a Leader in Enterprise Service Management
by Candice Arnold on 14-Dec-2021 12:31:09
The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a set of 22 criterion. IFS assyst is named a Leader in the ESM space. If you’re thinking about changing your service management provider, t …
All you need to know about IFS assyst 11.4
by Candice Arnold on 29-Nov-2021 17:36:13
At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This is the first release of the platform since assyst became part of the IFS portfolio—and we have a whole host of exciting new features to …
Is Peer IT Support Right for Your Organization?
by Markos Symeonides on 23-Jul-2021 14:30:00
Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5% of enterprise organizations are working to track and govern peer support—and facilitate it at scale. In most organizations, it happens under the radar. W …
ITIL 4 Guide: From Zero to Hero in 60 Minutes
by Markos Symeonides on 28-May-2021 13:45:00
Struggling to keep up with the latest ITSM best practices? Get up to speed with this 60 minute ITIL 4 primer. Part of our Making ITIL 4 Simple series. 🕙 1m
