assyst Blog / Adoption
by Markos Symeonides on 23-Jul-2020 17:18:22
In our recent webinar, 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed the audience of IT leaders and professionals to ask if they find it difficult to recruit, train, and retain the right service desk staff.
by Markos Symeonides on 21-Jul-2020 14:19:00
Part of our Omnichannel ITSM series. Good service desk strategy doesn't happen by accident. You need to think about how you are going to interact with customers, how you will structure teams, which processes you need to establish, and how these processes will flow as value chains acro …
by Markos Symeonides on 20-Jul-2020 15:50:00
In our recent webinar, 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed the audience of IT leaders and professionals about their support channel capabilities...to find out if IT customers used one primary channel, a small number of channels, or had a …