assyst Blog / Blog

Service Desk Challenge: Increase IT Customer Satisfaction

How can your service desk increase IT customer satisfaction?

This is article 6 in a series of 8. Read article 1 in the series here. The Challenge  The service desk is the face of IT—and for many IT customers, the only touch point with IT. As a result, much of the responsibility for the IT customer experience and customer satisfaction ratings fa …

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Service Desk Challenges: Increase First-Time-Fix Rate

Are your service desk agents empowered with the tools and information they need to fix issues without escalation?

This is article 3 in a series of 8. Go to article 1 in the series here. The Challenge When the phone rings, the service desk needs to fix the issue fast and fix it right. IT customers expects quick and decisive action. For the service desk, the goal is to live up to this expectation, …

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An Introduction to Enterprise Service Management

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We often struggle in life because someone assumes that we know more than we do. Or because we’re “late to the party,” when we have to join in with everyone else, but we don’t totally know what we’re doing (and perhaps the “why” too).

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Trend 4: Cloud First

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 Trend 3 in our 5 part series looked at Utilizing AI to save money. This post concentrates on putting Cloud operations first, making the most of SaaS to drive efficiencies and higher productivity through leveraged ITSM.

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Trend 3: Utilizing AI to save money

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In our previous blog post, “Secure your IT Services with ITOM basics”, we looked at how your organization can protect its IT assets through a comprehensive IT Security plan and a fully integrated ITOM Suite.

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Trend 2: Secure your IT Services with ITOM basics

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In our previous blog post, Integrating ITSM and ITOM, we discussed the importance of integrating IT Service Management and IT Operations Management in unlocking greater visibility, increased productivity and reduced costs within your organization.

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Integrate ITSM and ITOM

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The increased importance of “go-faster” mentality in IT operations means teams need to adapt to new ways of working whilst keeping an eye on operations and assets.

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Trend 5: Optimizing a Digital Workplace

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The final part in our blog series concentrates on optimizing a Digital Workplace and creating an agile environment which improves communication throughout your organization.

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