assyst Blog / Challenges

Why You Need an Omnichannel Service Desk

IT customers' expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service suppliers and government organizations so that they can choose the channel that is most convention to them right now. For commercial o …

Read Story

What Annoys IT Customers Most?

In our recent webinar 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed attendees about the #1 thing that annoyed IT customers. The results were interesting...

Read Story

Service Desk Challenge: Get the Right Service Desk Tools

Service desk software is a core part of our unified ITSm platform

Read Story

Service Desk Challenges: Increase First-Time-Fix Rate

Are your service desk agents empowered with the tools and information they need to fix issues without escalation?

This is article 3 in a series of 8. Go to article 1 in the series here. The Challenge When the phone rings, the service desk needs to fix the issue fast and fix it right. IT customers expects quick and decisive action. For the service desk, the goal is to live up to this expectation, …

Read Story

Infographic: The top 5 ITSM challenges for the next 12 months

 Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The great news about this is that we get to meet you, the IT professional, to find out what you want from us and what challenges you are either currently facing or are likely to encounter …

Read Story

Subscribe by email