Why You Need an Omnichannel Service Desk
by Markos Symeonides on 15-Jul-2020 14:00:00
IT customers' expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service suppliers and government organizations so that they can choose the channel that is most convention to them right now. For commercial o …
What Annoys IT Customers Most?
by Markos Symeonides on 14-Jul-2020 14:30:00
In our recent webinar 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed attendees about the #1 thing that annoyed IT customers. The results were interesting...
Service Desk Challenge: Get the Right Service Desk Tools
by Markos Symeonides on 26-Jun-2020 15:00:00
Service Desk Challenges: Increase First-Time-Fix Rate
by Markos Symeonides on 19-Jun-2020 15:00:00
This is article 3 in a series of 8. Go to article 1 in the series here. The Challenge When the phone rings, the service desk needs to fix the issue fast and fix it right. IT customers expects quick and decisive action. For the service desk, the goal is to live up to this expectation, …
Infographic: The top 5 ITSM challenges for the next 12 months
by Stephen Brunsdon on 06-Dec-2017 11:53:00
Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The great news about this is that we get to meet you, the IT professional, to find out what you want from us and what challenges you are either currently facing or are likely to encounter …
