7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
by Hannah Mandapat on 26-Jul-2022 11:29:19
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs are constantly looking for opportunities to reduce costs, eliminate waste, and maximize value. But sometimes this enthusiasm can go too fa …
Unified ITSM is Key to Omnichannel and AITSM
by Markos Symeonides on 07-Sep-2020 14:00:00
Omnichannel ITSM and AITSM both rely on one common factor: A unified view of service management. If you want to boost operational efficiency with AI/analytics and transform the IT customer experience with omnichannel ITSM, you'll need a connected dataset that spans your whole environm …
How to Make Omnichannel ITSM Work
by Markos Symeonides on 02-Sep-2020 16:17:03
If you start with the right approach and the right technology, it's easy to create an efficient and effective omnichannel service experience which boosts customer satisfaction and reduces costs. Part of our Omnichannel ITSM series. 🕙 3m
How Omnichannel ITSM Improves Quality, Speed, and Cost
by Markos Symeonides on 31-Aug-2020 13:15:00
Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational costs—at the same time. Part of our Omnichannel ITSM series. 🕙 3m
