assyst Blog / Covid-19

Home Working: 5 Challenges your Service Desk is Facing...and How You Can Solve Them

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Home Working is Changing the Shape of Service Desk Demand

Millions of people are working at home for the first time for weeks now—some are working for organizations that previously told them that “It can’t be done”. Now that this misconception has been disproved, when this situation is all over, millions of first-time home workers will want …

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How to Provide the Right IT Support for Home Workers

How to solve the challenges of supporting home workers at scale

Your employees have never needed as much support as they do now. For most organizations, this is reflected in a sharp increase of the number of IT tickets and requests—relating to devices, communications, access, security, using new technology and more. To maintain workforce productiv …

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Why Covid-19 is a “perfect storm” for the service desk

With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in demand—with new apps and new devices making life difficult for service desk agents.

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