assyst Blog / Customer Satisfaction

3 questions CIOs should be asking their I&O teams...but probably aren't

In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can be a powerful way to shift thinking and culture. 🕔 5m read

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What Does "Value" Really Mean?

"Value" is one of the most frequently used (and frequently misunderstood) words in business. Why? Because we all want it, but it means different things to different people. ITIL 4 has value creation at its heart, so the meaning of value is critical to the success of service management …

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Multichannel vs Omnichannel Support: What's the Difference?

What's the difference between an omnichannel service desk and a multichannel service desk? "Omnichannel" and "multichannel" are often used interchangeably. But there is a difference. Part of our Omnichannel ITSM series. 🕙 4m read

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Why You Need an Omnichannel Service Desk

IT customers' expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service suppliers and government organizations so that they can choose the channel that is most convention to them right now. For commercial o …

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What Annoys IT Customers Most?

In our recent webinar 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed attendees about the #1 thing that annoyed IT customers. The results were interesting...

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ITSM Best Practice - Driving Efficiencies

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If you missed our first infographic on driving customer statisfaction you can see i …

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ITSM Best Practice - Driving Customer Satisfaction

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers.

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