assyst Blog / devops

The Key to Self-Service Support Adoption

Winning at Self-Service Support Relies on Knowing What Users Really Want The #1 reason why self-service initiatives fail is lack of engagement with the people who will use your self-service portal.

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Service Desk Challenge: Keep up with Business Change

How can the service desk keep up with the pace of business change?

This is article 5 in a series of 8. Read article 1 in the series here. The Challenge  Where business prioritization is about doing the right things in the right order today, the service desk also needs to make sure that support capabilities are evolving to align with what the business …

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