AI in ITSM: 5 Angles to Consider
by Markos Symeonides on 09-Jul-2020 14:00:00
Research from Microsoft shows that over half (56%) of organizations are doing something with AI, yet only 24% of business leaders say they have a defined AI strategy. Most organizations are still in "discovery phase", experimenting on a small scale to get a feel for what's possible an …
Winning at Knowledge Management: Focus on Value
by Martin Stewart on 03-Jul-2020 14:30:00
Focus on Value is one of the ITIL 4 Guiding Principles and one which IT leaders should keep in mind when planning a knowledge management strategy. Why?
The 7 Guiding Principles of ITIL 4: Focus on value
by Markos Symeonides on 28-Apr-2020 15:00:00
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. Focus on value Start wh …
The 7 Guiding Principles of ITIL 4
by Markos Symeonides on 02-Jan-2020 15:45:00
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices.
