assyst Blog / How-to Guide

Is your IT business case doomed to fail?

It may come as a surprise to you that despite global IT spending lying at a staggering $3.4 trillion USD, more than half of projects across organizations fail1. Building an effective IT business case can align a project with the actual business needs and increase your chances of succe …

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5 actions you should take today to improve IT customer feedback

Service delivery should be seamless, right? But things don’t always work that way. For this reason, we need to talk about customer feedback — and why the industry often fails to get it right. Perhaps more importantly, however, we need to talk about how you can ace this aspect of servi …

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5-step guide to greater ROI and Service Catalog usability

Designing or redesigning a Service Catalog?

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How to write an IT business case

Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?

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How-to guide: building a shared-services model

Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services model, also known as a Consolidated Service Desk (CSD).

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Building a business case for IT investment

Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable IT project failures. These failures stick …

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Improving ITSM by leveraging user feedback

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of supporting business growth through technology an …

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5 bad habits that kill IT innovation and how to avoid them

We often think of innovation as something that causes disruptive, big-bang changes in the way pe ople wo rk,  or dis tinctly new  products (or services) offered to customers - but this is only half of the story. Innovations can be categorized as either disruptive or continuous. Contin …

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