Want to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
by Kirstie Lingel on 16-Mar-2022 09:17:46
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s a link that shows no signs of breaking. As Bain & Company points out, when Glassdoor published its 2022 list of the best places to work, it was striking how many of t …
Building Trust With Every Moment of Service
by Candice Arnold on 02-Mar-2022 09:44:11
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just out of sight? As the saying goes, “Trust takes years to build, seconds to break, and forever to repair”. Trust builds over time, so the trick is to find and eli …
6 automation trends you need to know for 2022
by Candice Arnold on 31-Jan-2022 11:02:39
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and onto technology. Understanding how to transfer different types of workloads from people to machines is the challenge, made more difficult by the s …
How IFS assyst customers are leveraging ESM to gain an unfair advantage
by Candice Arnold on 13-Jan-2022 09:48:14
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt more quickly than the competition to stay ahead. To do this, they’re aggressively using technology to build speed and agility into as many areas of business as they can—to get t …
Within 10 years, 70% of value created by organizations will be digitally enabled
by Candice Arnold on 04-Jan-2022 16:00:00
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he knew what he was talking about. It’s an immutable truth of business. But it has never been more important than today. 🕔 5m read
