assyst Blog / Information and technology

What is the ITIL 4 Service Value System?

ITIL 4 Service Value System

The Service Value System is the core of ITIL 4. In this article, we'll walk you through it to help you understand what it is, why it's important, and how it works. Part of our Making ITIL 4 Simple series. 🕙 8m

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A Brief History of ITIL

Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where ITIL 4 is now and what this means to you, we're looking back at how it evolved.

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ITIL 4: Why Processes are now Practices

ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 Simple series—helping you learn and apply ITIL 4 concepts and practices quickly and easily. 🕙 4m read

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Service Desk Challenge: Get the Right Service Desk Tools

Service desk software is a core part of our unified ITSm platform

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Home Working: 5 Challenges your Service Desk is Facing...and How You Can Solve Them

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The 4 Dimensions of ITIL 4: Information & Technology

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes  Information and technology Partner and suppliers 

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What are the Four Dimensions of ITIL 4?

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