Taming the challenges of facility management
by Kirstie Lingel on 19-Apr-2022 15:58:35
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams are front and center in the post-pandemic world. Your expertise is essential to making the best use of office space in a world of remote and hybrid working. 🕔 5 …
3 Ways Technology Can Help HR Rebuild the Employee Experience
by Kirstie Lingel on 05-Apr-2022 09:00:00
The employee experience has never mattered more – and the pressure on HR teams to improve it has never been greater. Let’s explore the issues and – more importantly – look at how technology can be the solution. 🕔 5m read
Want to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
by Kirstie Lingel on 16-Mar-2022 09:17:46
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s a link that shows no signs of breaking. As Bain & Company points out, when Glassdoor published its 2022 list of the best places to work, it was striking how many of t …
Building Trust With Every Moment of Service
by Candice Arnold on 02-Mar-2022 09:44:11
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just out of sight? As the saying goes, “Trust takes years to build, seconds to break, and forever to repair”. Trust builds over time, so the trick is to find and eli …
6 automation trends you need to know for 2022
by Candice Arnold on 31-Jan-2022 11:02:39
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and onto technology. Understanding how to transfer different types of workloads from people to machines is the challenge, made more difficult by the s …
How IFS assyst customers are leveraging ESM to gain an unfair advantage
by Candice Arnold on 13-Jan-2022 09:48:14
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt more quickly than the competition to stay ahead. To do this, they’re aggressively using technology to build speed and agility into as many areas of business as they can—to get t …
Within 10 years, 70% of value created by organizations will be digitally enabled
by Candice Arnold on 04-Jan-2022 16:00:00
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he knew what he was talking about. It’s an immutable truth of business. But it has never been more important than today. 🕔 5m read
All you need to know about IFS assyst 11.4
by Candice Arnold on 29-Nov-2021 17:36:13
At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This is the first release of the platform since assyst became part of the IFS portfolio—and we have a whole host of exciting new features to …
AI in ITSM: 5 Angles to Consider
by Markos Symeonides on 09-Jul-2020 14:00:00
Research from Microsoft shows that over half (56%) of organizations are doing something with AI, yet only 24% of business leaders say they have a defined AI strategy. Most organizations are still in "discovery phase", experimenting on a small scale to get a feel for what's possible an …
5 bad habits that kill IT innovation and how to avoid them
by Dr Nigel Martin on 18-Oct-2017 15:35:00
We often think of innovation as something that causes disruptive, big-bang changes in the way pe ople wo rk, or dis tinctly new products (or services) offered to customers - but this is only half of the story. Innovations can be categorized as either disruptive or continuous. Contin …
