assyst Blog / Insights

Is 2017 the time for service unification?

After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution.

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Best of ITSM: the 9 most popular topics of 2016

2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the perfect time to reflect on the best resources from the past 12 months from Axios Systems. Based on recent research …

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Axios CTO Chris Ryding to present importance of ESM at ITSMF16 conference

Enterprise Service Management (ESM) is far from new, but the need for its implementation in organizations now is greater than ever.

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Gold sponsor Axios Systems to present at annual IT in the Park event

What are the 7 key attributes that high performing organizations share? Learn what they are and how to incorporate them into your own programme as IT in the Park returns to Edinburgh.

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Are you customer-obsessed? Find out how IT service will revolutionize your business

Are you customer-obsessed? Find out how IT service will revolutionize your business.jpg

                                                                                               Effective service delivery puts the customer first. In adopting this approach, your organization can transform IT from its traditional tech-support origins to a service catalyst capable of a …

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ITSM advice from Sharon Taylor, Chief Architect of ITIL v3

In the age of IT consumerization, you're always under pressure to deliver rapid and stable business system development. But, with speed comes risk.

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9 areas for service management improvement

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]

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We love to be champions, but more than that we love to help in enterprise service management

Have you heard the good news? Axios Systems have been named a 'ch ampion' in  enterprise service desk software.

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Proud to be a leading exporter of digital technologies

Scotland might be known worldwide for our haggis and tartan, but there’s another tremendous export that Axios are proud to be pioneers in: digital technologies.  Holyrood.com — Scotland’s award-winning current affairs magazine — have identified Axios as a homegrown leader in the expor …

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Key questions you need to ask to improve IT service delivery

IT leaders are under pressure to improve services and IT performance.  IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT performance. Every CIO should have a clea …

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