Building a business case for IT investment
by Dr Nigel Martin on 21-Oct-2017 15:30:00
Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable IT project failures. These failures stick …
The ROI of IT Service Management
by George Spalding on 07-Sep-2017 17:24:00
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant.
It’s Not Time to Go Fishing - Forget About Framework Computing
by Markos Symeonides on 22-Aug-2017 09:43:00
We’ve all heard the adage “Nobody Ever Got Fired for Buying IBM.” Now this may have been true a decade or two ago, but not any longer. IT managers are tired of the mega-vendor mentality that requires a lot of time and money to integrate, customize, hire a consultant, take a year to …
Buyer Beware - Know the Difference Between Customization and Configuration
by Markos Symeonides on 18-Aug-2017 09:55:00
There are times in life when you want to have things customized to your specific requirements. For example, a custom-made suit often has a better fit, is more comfortable and looks better than one bought off the rack. But, in the world of IT Service Management (ITSM) heavily customize …
