assyst Blog / IT Investment

Building a business case for IT investment

Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable IT project failures. These failures stick …

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The ROI of IT Service Management

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. 

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It’s Not Time to Go Fishing - Forget About Framework Computing

We’ve all heard the adage “Nobody Ever Got Fired for Buying IBM.”  Now this may have been true a decade or two ago, but not any longer.  IT managers are tired of the mega-vendor mentality that requires a lot of time and money to integrate, customize, hire a consultant, take a year to …

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Buyer Beware - Know the Difference Between Customization and Configuration

There are times in life when you want to have things customized to your specific requirements. For example, a custom-made suit often has a better fit, is more comfortable and looks better than one bought off the rack. But, in the world of IT Service Management (ITSM) heavily customize …

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