assyst Blog / IT Maturity (2)

How to implement Enterprise Service Management (ESM)

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Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity - so IT needs to be able to handle a variety of business contexts.

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Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy?

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant.    Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short answer is…Yes.  The longer answer is…Probably…It Depends…and…it has to be better than we’ve got now …

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It’s Not Time to Go Fishing - Forget About Framework Computing

We’ve all heard the adage “Nobody Ever Got Fired for Buying IBM.”  Now this may have been true a decade or two ago, but not any longer.  IT managers are tired of the mega-vendor mentality that requires a lot of time and money to integrate, customize, hire a consultant, take a year to …

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