How to implement Enterprise Service Management (ESM)
by Markos Symeonides on 15-Oct-2017 15:44:00
Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity - so IT needs to be able to handle a variety of business contexts.
Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy?
by Markos Symeonides on 11-Sep-2017 17:10:00
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short answer is…Yes. The longer answer is…Probably…It Depends…and…it has to be better than we’ve got now …
It’s Not Time to Go Fishing - Forget About Framework Computing
by Markos Symeonides on 22-Aug-2017 09:43:00
We’ve all heard the adage “Nobody Ever Got Fired for Buying IBM.” Now this may have been true a decade or two ago, but not any longer. IT managers are tired of the mega-vendor mentality that requires a lot of time and money to integrate, customize, hire a consultant, take a year to …
