assyst Blog / IT Service Management (2)

What is IT Governance (ITG) and why does it matter?

IT governance

What is IT Governance? IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve IT management, ensure compliance, and increase value from IT technology investments. IT governance centers around making sure the organization knows what impact …

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What is an IT ticketing system (and how to find the best one)?

What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and resolve any IT support-related inquiries. By streamlining the process from the moment an end-user submits a ticket to the time a helpdesk agent resolves the issue, the IT …

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What is ITSM? | IT Service Management Explained | ITSM Vs ITIL

ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an organization’s key business goals and provide great value to customers. Some of the related tasks revolves around optimizing IT processes, maintaining servic …

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All you need to know about IFS assyst 11.4

  At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This is the first release of the platform since assyst became part of the IFS portfolio—and we have a whole host of exciting new features to …

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The 4 Dimensions of ITIL 4: Partners & Suppliers

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes  Information and technology Partner and suppliers 

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The 4 Dimensions of ITIL 4: Value Streams & Processes

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes  Information and technology Partner and suppliers 

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The 4 Dimensions of ITIL 4: Information & Technology

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes  Information and technology Partner and suppliers 

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The 4 Dimensions of ITIL 4: Organizations & People

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Oil giant uses assyst ITSM to transition 60K users to digital workplace from home (DWFH)

Like many of you, my organization moved swiftly to transition all employees to WFH across our global business which I am pleased to say went very well thanks to the readiness and huge efforts of our amazing teams. 

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Unified IT management is the answer to a fragmented IT environment

IT environments are complex and fragmented There is no doubt that organizations today struggle with the complexity of their IT environments. Under pressure to provide more (and better) IT services to their customers, the footprint of services, devices and applications is rapidly expan …

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