assyst Blog / ITIL

What is IT Asset Management? (ITAM)

IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. This starts from the planning, to procurement and maintenance, …

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8 Big IT Service Desk Challenges...and How to Use ITSM to Solve Them

Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them. We will focus on the opportunities that arise from overcoming each challenge and set out practical solutions that have been proven to work. By recognizing and …

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What is IT Incident Management? (Best Practice and Processes)

IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up and running as quickly as possible. This practice helps ensure that the impact of incidents on critical services is reduced, enabling operations to carry out as usu …

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Plan for a successful ITIL implementation

ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance that helps align an organization’s IT services and business needs together. 🕔 4m read

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Major Manufacturer Replaces ServiceNow with Axios assyst

A major manufacturer replaces ServiceNow with assyst to create a better service desk.  🕙 4m

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Axios assyst Rated Clear Winner by Creditsafe Across ITSM Vendors

Creditsafe swaps BMC Remedy for assyst SaaS ITSM to provide full visibility and control of the service stack, automate IT operations, and accelerate innovation. 🕙 4m

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AI in ITSM: 5 Angles to Consider

Research from Microsoft shows that over half (56%) of organizations are doing something with AI, yet only 24% of business leaders say they have a defined AI strategy. Most organizations are still in "discovery phase", experimenting on a small scale to get a feel for what's possible an …

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Is 2017 the time for service unification?

After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution.

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Driving IT effectiveness and satisfaction: 4 case studies

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects can be frustrating to an organization, inspiration can be found via four companies who conquered inefficien …

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ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation

It’s a fact that the quality of the Service Catalog can greatly affect the business’s 

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