A Brief History of ITIL
by Markos Symeonides on 07-Aug-2020 15:15:00
Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where ITIL 4 is now and what this means to you, we're looking back at how it evolved.
ITIL 4: Why Processes are now Practices
by Markos Symeonides on 03-Aug-2020 14:00:00
ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 Simple series—helping you learn and apply ITIL 4 concepts and practices quickly and easily. 🕙 4m read
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