assyst Blog / ITIL 2

A Brief History of ITIL

Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where ITIL 4 is now and what this means to you, we're looking back at how it evolved.

Read Story

ITIL 4: Why Processes are now Practices

ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 Simple series—helping you learn and apply ITIL 4 concepts and practices quickly and easily. 🕙 4m read

Read Story

Subscribe by email