assyst Blog / ITIL 3
by Markos Symeonides on 23-Sep-2020 13:00:00
The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed is the way we do that: The way incidents are detected and logged. The way customer interaction happens. The way issues are diagnosed. The way fixes a …
by Markos Symeonides on 07-Aug-2020 15:15:00
Are you struggling to make sense of what's new in ITIL 4? The cosmologist Carl Sagan said "You have to know the past to understand the present"—so to help understand where ITIL 4 is now and what this means to you, we're looking back at how it evolved.
by Markos Symeonides on 03-Aug-2020 14:00:00
ITIL 3 talked about processes, ITIL 4 talks about practices. This isn't just a semantic change. So why is it important? This article is part of our Making ITIL 4 Simple series—helping you learn and apply ITIL 4 concepts and practices quickly and easily. 🕙 4m read