What is IT Asset Management? (ITAM)
by Hannah Mandapat on 22-Jun-2022 10:09:52
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. This starts from the planning, to procurement and maintenance, …
8 Big IT Service Desk Challenges...and How to Use ITSM to Solve Them
by Hannah Mandapat on 17-Jun-2022 10:30:19
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them. We will focus on the opportunities that arise from overcoming each challenge and set out practical solutions that have been proven to work. By recognizing and …
What is IT Incident Management? (Best Practice and Processes)
by Hannah Mandapat on 14-Jun-2022 13:00:00
IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up and running as quickly as possible. This practice helps ensure that the impact of incidents on critical services is reduced, enabling operations to carry out as usu …
Plan for a successful ITIL implementation
by Hannah Mandapat on 07-Jun-2022 14:22:00
ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance that helps align an organization’s IT services and business needs together. 🕔 4m read
Major Manufacturer Replaces ServiceNow with Axios assyst
by Markos Symeonides on 08-Feb-2021 13:15:00
A major manufacturer replaces ServiceNow with assyst to create a better service desk. 🕙 4m
Axios assyst Rated Clear Winner by Creditsafe Across ITSM Vendors
by Markos Symeonides on 12-Oct-2020 14:00:00
Creditsafe swaps BMC Remedy for assyst SaaS ITSM to provide full visibility and control of the service stack, automate IT operations, and accelerate innovation. 🕙 4m
AI in ITSM: 5 Angles to Consider
by Markos Symeonides on 09-Jul-2020 14:00:00
Research from Microsoft shows that over half (56%) of organizations are doing something with AI, yet only 24% of business leaders say they have a defined AI strategy. Most organizations are still in "discovery phase", experimenting on a small scale to get a feel for what's possible an …
Is 2017 the time for service unification?
by Stephen Brunsdon on 29-Nov-2017 12:30:00
After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution.
Driving IT effectiveness and satisfaction: 4 case studies
by Stephen Brunsdon on 16-Nov-2017 13:38:00
Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects can be frustrating to an organization, inspiration can be found via four companies who conquered inefficien …
ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation
by Dr Nigel Martin on 19-Oct-2017 15:34:00
It’s a fact that the quality of the Service Catalog can greatly affect the business’s
