assyst Blog / ITIL (2)

ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation

It’s a fact that the quality of the Service Catalog can greatly affect the business’s 

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RBS: Avoidable IT Issues and the Ripple Effect

We’ve all heard by now the issues Royal Bank of Scotland (RBS) is experiencing due to the malfunction of one of its payment programs during an upgrade and its effects on more than 17 million business and personal accounts. The good news is, the glitch has been fixed and RBS is making …

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Service Management – In It for the Long-haul

Often enterprises make major IT purchases with the hope that the new purchase will be the “magic bullet” to fix all of their IT woes.  Unfortunately, the reality is not so simple, especially when dealing with IT service management.  Major enterprise IT purchases should be thought of a …

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