ITSM HACK #1: 5 Tips for remote IT onboarding
by Hannah Mandapat on 09-Aug-2022 14:30:00
Good IT service management practice doesn’t just happen. It requires multiple trials and errors to get right and involves a thorough understanding of your people, processes, and technologies. In the following weeks, we’ll be sharing some great hacks to help optimize your ITSM processe …
Key strategies for reducing service desk calls
by Hannah Mandapat on 02-Aug-2022 15:21:18
The service desk plays an integral role in IT service management. It’s the single point of contact between the service provider and end-users, as defined by ITIL. Being a crucial part of IT processes, it’s therefore important that the service desk teams are working at their best. But …
What’s new in IFS assyst 11.5?
by Hannah Mandapat on 29-Jul-2022 15:00:00
Earlier this month, we excitedly announced the go-live of the latest IFS assyst release, 11.5. This newest version of our Enterprise Service Management platform adds cloud discoverability capabilities to help organizations better manage their CMDBs, giving them full control of their I …
7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
by Hannah Mandapat on 26-Jul-2022 11:29:19
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs are constantly looking for opportunities to reduce costs, eliminate waste, and maximize value. But sometimes this enthusiasm can go too fa …
Legacy vs Cloud ITSM: what’s the difference?
by Hannah Mandapat on 19-Jul-2022 16:41:53
We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers. To this end, technology plays a crucial role in ensuring organizations can successfully implement their ITSM strategies. For years, enterprises have relied on …
What is IT Operations Automation and what are its top benefits?
by Hannah Mandapat on 12-Jul-2022 14:59:00
What is IT operations automation? IT operations automation refers to the system that enables the execution of key processes without the manual activities required to accomplish them. Without the need for human intervention, IT operations teams can leave these processes on ‘auto-pilot’ …
What is IT Governance (ITG) and why does it matter?
by Hannah Mandapat on 05-Jul-2022 13:23:00
What is IT Governance? IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve IT management, ensure compliance, and increase value from IT technology investments. IT governance centers around making sure the organization knows what impact …
What is an IT ticketing system (and how to find the best one)?
by Hannah Mandapat on 29-Jun-2022 09:55:33
What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and resolve any IT support-related inquiries. By streamlining the process from the moment an end-user submits a ticket to the time a helpdesk agent resolves the issue, the IT …
What is IT Asset Management? (ITAM)
by Hannah Mandapat on 22-Jun-2022 10:09:52
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. This starts from the planning, to procurement and maintenance, …
8 Big IT Service Desk Challenges...and How to Use ITSM to Solve Them
by Hannah Mandapat on 17-Jun-2022 10:30:19
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them. We will focus on the opportunities that arise from overcoming each challenge and set out practical solutions that have been proven to work. By recognizing and …
