assyst Blog / ITSM (3)

6 tips to improve your ITOM strategy

According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 🕔 5m read

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What is ITSM? | IT Service Management Explained | ITSM Vs ITIL

ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an organization’s key business goals and provide great value to customers. Some of the related tasks revolves around optimizing IT processes, maintaining servic …

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All you need to know about IFS assyst 11.4

  At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This is the first release of the platform since assyst became part of the IFS portfolio—and we have a whole host of exciting new features to …

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Gartner: 6 Smart Steps for ITSM Tool Selection Success

  If you're thinking about buying a new ITSM solution, read Gartner's insights on the steps to take and aspects to consider. Why? Because IT organizations are predicted to overspend on ITSM tech by $750m in 2023, up from $600m in 2019. Find out how you can avoid overspend and get what …

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Major Manufacturer Replaces ServiceNow with Axios assyst

A major manufacturer replaces ServiceNow with assyst to create a better service desk.  🕙 4m

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Breaking the ITSM Replacement Cycle: Why this Online Retailer has been Loving assyst for 15 Years

In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m

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Government Agency automates IT Delivery to meet Software Compliance with Axios assyst ITSM & ITOM Solution

Worried about regulatory, security and license compliance? Modern ITSM automation enables a state of "continuous compliance"—giving you peace of mind (and more time to create new innovations). 🕙 5m

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MMG Turns Chaos into Order with assyst

Global mining giant MMG transforms IT (and other service departments) through the centralized visibility and control they get from assyst. Read more about this Enterprise Service Management (ESM) success story... 🕙 4m

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Virtual Agent vs AI Bot: What's the Difference?

Research from EMA shows 7% of IT people don't make a distinction between Virtual Agents and AI bots—but there are differences. To make quick progress with AI in ITSM, you need to make sure everyone is on the same page. Part of our Understanding AITSM series. 🕙 3m

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5 Most-Read ITSM articles of 2020

Find out which ITSM topics were most popular with your peers. It's no surprise that ITIL 4 dominates the hit list for 2020. 🕙 3m

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