Knowledge Management: Why Integrate Knowledge into Processes?
by Martin Stewart on 06-Jul-2020 13:30:00
Great knowledge management doesn't happen by accident. To succeed, knowledge must become a part of the way people work—by integrating capture and use into IT and business processes.
Winning at Knowledge Management: Focus on Value
by Martin Stewart on 03-Jul-2020 14:30:00
Focus on Value is one of the ITIL 4 Guiding Principles and one which IT leaders should keep in mind when planning a knowledge management strategy. Why?
