assyst Blog / Omnichannel

Major Manufacturer Replaces ServiceNow with Axios assyst

A major manufacturer replaces ServiceNow with assyst to create a better service desk.  🕙 4m

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Breaking the ITSM Replacement Cycle: Why this Online Retailer has been Loving assyst for 15 Years

In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m

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MMG Turns Chaos into Order with assyst

Global mining giant MMG transforms IT (and other service departments) through the centralized visibility and control they get from assyst. Read more about this Enterprise Service Management (ESM) success story... 🕙 4m

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Virtual Agent vs AI Bot: What's the Difference?

Research from EMA shows 7% of IT people don't make a distinction between Virtual Agents and AI bots—but there are differences. To make quick progress with AI in ITSM, you need to make sure everyone is on the same page. Part of our Understanding AITSM series. 🕙 3m

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Axios assyst Rated Clear Winner by Creditsafe Across ITSM Vendors

Creditsafe swaps BMC Remedy for assyst SaaS ITSM to provide full visibility and control of the service stack, automate IT operations, and accelerate innovation. 🕙 4m

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How Advanced Service Desk Chatbots Work

A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for customers and reducing costs for IT. Seamless integration into your knowledge base, infrastructure, service and support data unlocks a chatbot's ability to handle a broader range o …

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How to Launch a Service Desk Chatbot

Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver. A successful chatbot implementation relies on the right approach. As a new technology, many of the requirements can only be discovered through …

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Unified ITSM is Key to Omnichannel and AITSM

Omnichannel ITSM and AITSM both rely on one common factor: A unified view of service management. If you want to boost operational efficiency with AI/analytics and transform the IT customer experience with omnichannel ITSM, you'll need a connected dataset that spans your whole environm …

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How to Make Omnichannel ITSM Work

If you start with the right approach and the right technology, it's easy to create an efficient and effective omnichannel service experience which boosts customer satisfaction and reduces costs. Part of our Omnichannel ITSM series. 🕙 3m

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How Omnichannel ITSM Improves Quality, Speed, and Cost

Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational costs—at the same time. Part of our Omnichannel ITSM series. 🕙 3m

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