assyst Blog / Organizational Change Management

Winning at Knowledge Management: People and Culture

A successful Knowledge Management initiative relies on knowledge sharing. Knowledge sharing relies on employee mindset (willingness to share their knowledge) and behavior (remembering to capture it at an appropriate moment). Both aspects must be driven by organizational change managem …

Read Story

Hope is Not a Strategy: Self-Service Adoption Relies on Change Management

Self-service adoption can't be left to chance; you'll need a plan to change user behavior. No plan, no ROI. There is an old military saying: "Hope is not a strategy". Even if you build the perfect IT self-service portal, people won't use it unless you tell them about it and give them …

Read Story

Subscribe by email