Service Desk Challenge: Facilitate Peer Support
by Markos Symeonides on 25-Jun-2020 15:00:00
This is article 7 in a series of 8. Read article 1 in the series here. The Challenge In many cases, the service desk is not the first source for technical assistance. People frequently ask their colleagues for help before they call the service desk. Maybe they don’t want to look sill …
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